WE CARE ABOUT YOU

At Hotel Ease．Tsuen Wan, the health and well-being of our guests and employees are of paramount importance. We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards. Below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all.

Public Spaces

• Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts, washrooms and restaurants
• Hand sanitiser dispensers and air purifiers are installed visibly in common areas
• Health and wellness protocols aligned with local authorities' recommendations
• Enhanced sanitising technologies include Aqua Pro+Tech muli-purpose sanitising spray machines are installed at all guest lifts

Guests Arrival

• Partitions are installed at check-in counter to provide an extra level of precaution for our guests and staff
• All room key cards are disinfected before check-in and after check-out

Guest Rooms

• All guest rooms are thoroughly cleaned and disinfected after every check-out
• Guest room furniture, draperies and linens are treated  with cleaning chemicals for disinfection
• Guest room carpets and vents will undergo regular deep cleaning with disinfectant
• Guest laundry is returned with individual packaging to ensure the highest hygiene standards
• Increased sanitisation frequency of vents

Restaurants

• Hand sanitisers and disinfecting wet wipes are provided for guests’ use
• Increased sanitisation frequency of buffet counters 
• Dining tables and chairs are sanitised immediately after each meal. The outlet will be deeply sanitised before and after each dining period
• All tableware, crockery and utensils are cleaned and sterilized with high temperature dish washer
• We offer guests a gourmet-at-home experience with our takeaway service

Staff

• Clear procedures and contacts are made known to frontline staff to reach local health authorities when necessary
• Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided

 

We would like to thank you for your continued trust and co-operation during this unprecedented situation. We will keep you updated through this dynamic situation and as always, your support is always deeply appreciated and we are very much looking forward to welcoming you at Hotel Ease．Tsuen Wan.